Help & Frequent Questions

1. On the menu for “Shopping”, click on your category of choice.
2. Select the item and art you like.
3. Click on an item to view it.
4. Select your color and your size. Size selection is important: check the size table. We recommend to measure a similar item you already have, for example, a t-shirt.
5. Then click “Add to cart.”
5. Click on the Cart icon (or add more products for you, your family and friends).
6. Check your order and click “CHECK OUT.”
7. Fill in the requested information.
8. Select your shipping method.
9. Continue to the payment method.
10. You’ve successfully ordered from the Heroic Company™!

We accept all major credit/debit cards. All payment information entered on our platform is confidential, encrypted and professionally secured, under the same technology your bank uses (SSL encryption & high level PCI-Compliance).

Yes, it’s perfectly safe to shop online at Heroic Company™! As at any other professional company. When ordering products via our website, the transactions are encrypted using the latest industry-standard SSL (Secure Socket Layer) and processed directly through a secure payment gateway with PCI 100% Security Compliance. Your credit card details are never stored on our site. We have the same level of security that your bank has.

Your confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the delivery address. Due to our short processing time, we can’t ensure that changing your order will be possible on time. Contact us as soon as possible detailing your request. Title of the email must be “#Your Order Number / Change Order”. Example: “#1258 / Change Order“

Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 24 hours after you have placed your order with us. Contact us as soon as possible detailing your request, we will cancel it if it has not been shipped to you already. Title of the email must be “Order Number / Cancel Order”. Example: “#1258 / Cancel Order”. To avoid problems and cancellations, always make sure to double-check your information before placing the order.

No, we’re exclusively an online shop. Our products are online exclusive, you will not find them eslewhere.

Yes, we ship worldwide! WorldWeCan™ offers international shipping! So you can get high quality art and products anywhere in the world. And help a global platform dedicated to help and save our lives, our planet and humanity at the same time!

All orders are processed within 2–7 business days. 

Orders are packed and shipped as soon as possible, usually 5–10 days after you place your order.

Actual shipping time depends on the shipping method used. 

International deliveries usually take 15-30 days to arrive, depending on our supplier, your location, and customs controls.

We do everything we can to ensure your order is delivered on time. However, we can’t be held responsible for conditions beyond our control, such as severe weather, service interruptions, major causes, etc. 

If you’ve ordered more than one item, you’ll receive your items separately if they come from different locations of our facilities. 

To get the shipping cost, add items to your cart and select your country! The shipping cost is determined by the type of product and the shipping companies based on weight and dimensions. We route the orders to the closest location and package them to ensure the best shipping prices for you.

The postman will either try to return or leave a transit advice note in your mailbox inviting you to collect your package at the post office within 15 days. You can also give your local Post Office a quick call with your tracking number to arrange another delivery or to pick it up directly.

If your tracking number says the item was delivered but you can’t find it fear not. This happens from time to time. It is all going to be ok.

Just simply give your local Post Office a quick call and ask them to do an advanced search with your tracking number.

They’ll be able to reach out to the delivery person who dropped it off and there is also a good chance they are holding your delivery at the post office for pick up because the address was either unsecure or unable to receive deliveries from the post.

If the advanced search doesn’t work don’t freak out! It’s all going to be ok. Just contact us and we can offer you further assistance.

We have facilities in Europe, Central America and North America to ship everywhere in the world. And soon expanding to more locations!

We’re unable to ship orders to P.O. boxes or APO/FPO military addresses.

Please contact your local post office as soon as possible about your order’s whereabouts!

As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.

Each country has different custom rules for imported goods. For this reason, Heroic Company™ cannot hold responsibility over the charges and fees in the destination country. Please note that the customer is responsible for paying those charges as the money from these fees (e.g.: Custom clearance fee) and charges (e.g.: VAT) is going to the government of your country. If your tracking number is showing that the package is stuck at customs, please contact your local post office or the customs. We are sure they will be able to help you! Our assistants are always here to help you. Please contact our customer service in case of any complication.